Welcome
Want to turn customers into fans?
We’ll boost your profits by discovering and resolving your customers’ unmet needs. From these insights, we develop new strategies and design products & services that encourage repeat business. While we refer to this as CX transformation, it’s simply smart business.
Ready for take off?
Welcome
Want to turn customers into fans?
We’ll boost your profits by discovering and resolving your customers’ unmet needs. From these insights, we develop new strategies and design products & services that encourage repeat business. While we refer to this as CX transformation, it’s simply smart business.
Ready for take off?
Ready to win?
We analyze and enhance the entire digital and physical customer journey using customer data, delivering improvements through design solutions.
Vision & Strategy
Service Design
We identify gaps in your customer journeys, envision a future state, and align it with your people and processes.
Product & Design
We shape and prioritize product strategies, converting them into tangible designs using our extensive experience in UX and product design.
Training
We provide thorough training initiatives to evolve teams into centers of excellence, fostering sustained development and transformation.
Our Programs
We use our expertise in strategies, service design & UX to produce, measurable outcomes for you via cost effective, time boxed programs. We focus on measurable outcomes & agree on the goals in advance.
The AI Future Sprint
3 week program
(1 CX Expert – Your team)
The Program:
Inspirational Sessions
Collaborative Workshops
Current Gaps
Opportunities, Next Steps
Know Your Next
- KNOW YOUR NEXT IN AI
The 3-Week AI Innovation Sprint is a concise program, offering businesses hands-on exploration into the AI use cases that will drive the future of Customer Experience. Aimed at enhancing AI understanding & how to WIN within customer experience.ess decisions)
The Complete CX Strategy
6 week program
(1 CX Expert – Your team)
The Program:
Qual, Quant, AI Research
Persona Creation
Service Design, As Is, To be journeys
Opportunities
Prioritisation of solutions
Playbook included
CUSTOMER JOURNEYS
- ELEVATE CUSTOMER EXPERIENCE
Gain insights into your customers’ interactions, identify critical moments, and address current gaps with future solutions to achieve customer and business goals. (Will allow you to invest in the right product solutions to drive success)
The UX & Design Sprint
Agile Sprints
(1 -3 UX Experts – Your team)
The Program:
User Flows
UX & Prototyping
User testing
Iteration
Delivery of Sprint Goal
Design & Leadership
- BRING STRATEGY TO LIFE
High level & Low Level UX, informed by both qualitative and quantitative data. Design system & guide added or as aligned with your current system.
Educational Workshops
2-4 week program
(1 CX Expert – Your team)
The Program:
Decide on learning goal
Interactive Work Shops
How to: Play Book
Goals to suit ability
- EMPOWER YOUR TEAM
Drive customer centricity in your organization through educational work shops designed to meet your goal. Empower localization of a Global CX strategy by upscaling local teams or learn about voice of the customer programs.
The AI Future Sprint.
3 week program
(1 CX Expert - Your team)
Get Future Proof
The Program:
Inspirational Sessions
Collaborative Workshops
Current Gaps
Opportunities, Next Steps
- KNOW YOUR NEXT IN AI
The 3-Week AI Innovation Sprint is a concise program, offering businesses hands-on exploration into the AI use cases that will drive the future of Customer Experience. Aimed at enhancing AI understanding & how to WIN within customer experience.
The Complete CX Strategy
6 week program
(1 CX Expert – Your team)
Customer Journey Mapping
The Program:
Qual, Quant, AI Research
Persona Creation
Service Design, As Is, To be journeys
Opportunities
Prioritisation of solutions
Playbook included
- ELEVATE CUSTOMER EXPERIENCE
Gain insights into your customers' interactions, identify critical moments, and address current gaps with future solutions to achieve customer and business goals. (Will allow you to invest in the right product solutions to drive success)
The UX & Design Sprints
Agile Sprints
(1 -3 UX Experts – Your team)
Design & Leadership
The Program:
Data collection
UX Analysis
Additional user Flows
UX & Product Design
User testing
Iteration
Delivery of Sprint Goal
- BRING STRATEGY TO LIFE
High level & Low Level UX, informed by both qualitative and quantitative data. Design system & guide added or as aligned with your current system.
Innovation Consulting
Days, weeks, months
(1 CX Expert – Your team)
Reach Success
The Contract:
You decide challenge
You decide length
You decide days
- SOLVE YOUR CHALLENGE
Strategies for Mart tech (marketing tech), personalisation, loyalty programs, experience improvement (Increased ROI) Voice of the Customer (NPS, TNPs)
”Our passion is your customers. We dig deep to understand their drivers & motivations in order to help you translate your brand purpose into an experience that truly drives behavior, satisfaction & loyalty. Any tech or product decision should be steered by customer motivations & need. This make CX an important enabler for any future investment.”
How you can work with us
We work with you on your terms but here’s some suggestions.
Advisory Leadership
For senior stakeholders: Hire the Founder in an advisory role to help drive outcomes around customer experience strategies, innovation, multi & omni channel experiences.
Team Leadership
For digital leaders: Hire the Founder to lead experience team and drive outcomes around strategy, innovation and experience strategies.
Scaled Teams
For business owners: Tap into a global talented team under the lead of the founder. The Outcome Store work with some of the best talent globally and can offer full stack design and development via our extended digital arm.
How you can work with us
Advisory Leadership
For senior stakeholders: Hire the Founder in an advisory role to help drive outcomes around customer experience strategies, innovation, multi & omni channel experiences.
Team Leadership
For digital leaders: Hire the Founder to lead experience team and drive outcomes around strategy, innovation and experience strategies.
Scaled Teams
For business owners: Tap into a global talented team under the lead of the founder. The Outcome Store work with some of the best talent globally and can offer full stack design and development via our extended digital arm.
Who we are
The Outcome Store is led & founded by Åsa Andersson, a senior leader with 23 years of international experience within experience strategy, CX innovation, UX design & multi national team leadership experience from London, Copenhagen, Malmö and Dubai. “I work hands on & love creating measurable impact for my clients & their customers” she says. Having led global DBT engagements for some of the biggest brands in the world have given me some valuable expertise in experience strategies, CX and innovation that I use when driving outcomes for my clients. Leadership roles and global strategic projects that I have been leading includes but are not limited to the following brands: Publicis Sapient, Pandora, Bang & Olufsen, du & Ikea.
Past Experience
Wisdoms and learnings comes from a long international career of CX transformation leadership from some of our most well known brands.